The IT Support Specialist will provide technical assistance to our employees and customers regarding hardware, software, and network issues. This role requires strong problem-solving skills, excellent communication, and a passion for technology.
Responsibilities:
- Provide first-level technical support via phone, email, and in-person.
- Troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices.
- Install and configure software applications.
- Manage user accounts and permissions.
- Maintain IT documentation and knowledge base.
- Escalate complex issues to senior IT staff.
- Assist with network maintenance and monitoring.
- Ensure timely resolution of support tickets.
- Stay up-to-date with the latest technology trends.
Requirements:
- Associate’s degree in Computer Science or a related field preferred.
- 2+ years of experience in IT support.
- Strong understanding of Windows and macOS operating systems.
- Experience with networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with help desk ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills & Expertise:
- Troubleshooting
- Hardware/Software Support
- Network Administration
- Help Desk Support
- Windows/macOS
- Microsoft Office Suite
- Communication (written and verbal)
- Problem-solving
Compensation & Other Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- 401(k) retirement plan.
- Opportunities for professional development and advancement.