IT Support Specialist

The IT Support Specialist will provide technical assistance to our employees and customers regarding hardware, software, and network issues. This role requires strong problem-solving skills, excellent communication, and a passion for technology.

Responsibilities:

  • Provide first-level technical support via phone, email, and in-person.
  • Troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices.
  • Install and configure software applications.
  • Manage user accounts and permissions.
  • Maintain IT documentation and knowledge base.
  • Escalate complex issues to senior IT staff.
  • Assist with network maintenance and monitoring.
  • Ensure timely resolution of support tickets.
  • Stay up-to-date with the latest technology trends.

Requirements:

  • Associate’s degree in Computer Science or a related field preferred.
  • 2+ years of experience in IT support.
  • Strong understanding of Windows and macOS operating systems.
  • Experience with networking concepts (TCP/IP, DNS, DHCP).
  • Familiarity with help desk ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Skills & Expertise:

  • Troubleshooting
  • Hardware/Software Support
  • Network Administration
  • Help Desk Support
  • Windows/macOS
  • Microsoft Office Suite
  • Communication (written and verbal)
  • Problem-solving

Compensation & Other Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including medical, dental, and vision insurance.
  • Paid time off (PTO) and holidays.  
  • 401(k) retirement plan.
  • Opportunities for professional development and advancement.

Job Category: IT
Job Type: Full Time
Salary: Negotiable
Job Location: On-site

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